Frequently Asked Questions
- How do I get a quote for my device?
To get a quote for your device, simply visit our website and navigate to the “Get a Quote” section. Select the type of device you want to sell (smartphone, tablet, laptop, etc.) and provide the necessary information, such as the brand, model, and condition. Once you’ve submitted the required details, our system will generate an instant quote based on current market value and your device’s condition. If you’re satisfied with the offer, you can proceed with the selling process. - Can I sell multiple devices at once?
Yes, you can sell multiple devices at once. After receiving a quote for your first device and proceeding with the selling process, you’ll have the option to add more devices to your order. Simply follow the same steps as before to get a quote for each additional device you want to sell. Once you’ve added all the devices you’d like to sell, you can complete your order and proceed to the shipping process. Selling multiple devices at once can save you time and make the shipping process more efficient. - What if my device’s condition is different from what I initially selected?
If our evaluation team finds that your device’s condition differs from what you initially reported, we will adjust the quote accordingly and inform you of the updated offer. You will have the option to accept the revised quote or decline it. If you choose to decline the updated offer, we will return your device to you free of charge. It’s important to accurately describe your device’s condition during the initial quoting process to avoid discrepancies and ensure a smooth transaction. - What types of payment methods do you offer?
We offer a variety of payment methods to suit your preferences. You can choose to receive payment through PayPal, Venmo, Zelle, Cash App, or check. When completing your order, you will have the opportunity to select your preferred payment method. Once your device has been received and evaluated, we will promptly process your payment using your chosen method, ensuring a fast and convenient payout. - How long does it take to receive payment after my device has been processed?
Once we receive your device, it will undergo an evaluation process, which typically takes 24 to 48 business hours. After the evaluation is complete and your device’s condition has been confirmed, we will promptly process your payment using your chosen method. Depending on the payment method you selected, you should receive your payment shortly after the evaluation process is complete. Please note that checks may take a few days to arrive by mail, while electronic payment methods are typically faster.
- What types of electronics do you accept for buyback?
We currently accept a wide range of electronics for our buyback program, including phones, tablet PCs, MacBooks, and smartwatches. Our goal is to provide a comprehensive solution for individuals looking to sell their used devices. When you visit our website to get a quote, you can choose from the various device categories we accept, ensuring a seamless experience for selling your used electronics. If you have any other electronic devices that you want to sell but can’t find on our website, please don’t hesitate to contact us through the contact page. We’re continuously working on expanding the variety of devices we accept and look forward to offering an even wider selection in the future. - How do you determine the value of my device?
We determine the value of your device by taking into account various factors, including the make, model, age, and overall condition. Our experienced team closely monitors market trends and pricing data to ensure that we provide competitive and fair offers for your used electronics. When you submit the details of your device on our website, our system will generate an instant quote based on these factors. By accurately describing your device’s condition and providing the necessary information, you can ensure that you receive a quote that reflects its current market value. - Can I sell a device that is still under contract or financed?
In most cases, we cannot accept devices that are still under contract or financed, as these devices are not fully owned by the seller and may have outstanding payments or obligations associated with them. Before attempting to sell such a device, we recommend checking with your carrier or financing company to determine if you’re eligible to pay off any remaining balance or terminate the contract. Once you’ve cleared any outstanding obligations, you can then sell your device through our platform. It’s essential to provide accurate information about your device’s contract or financing status during the quoting process to avoid potential complications. - Do you accept devices with cosmetic or functional issues?
Yes, we do accept devices with cosmetic or functional issues. However, it’s important to note that the value of a device with such issues will be lower than that of a device in pristine condition. When getting a quote for your device, make sure to accurately describe its condition, including any cosmetic damages (scratches, dents, etc.) or functional issues (broken screen, non-working buttons, etc.). By providing an accurate description, you will receive a quote that reflects the actual value of your device, considering its current condition. We strive to offer competitive and fair offers for devices in various conditions, giving you an opportunity to sell your used electronics regardless of their state. How do I ensure that my personal data is securely wiped from my device before selling it?
Before selling your device, it’s crucial to protect your privacy by securely wiping all personal data from the device. Here are some steps you can follow for different types of devices:For smartphones and tablets:
Back up your data: Ensure that you have a backup of your important data, such as contacts, photos, and documents, before wiping your device.
Sign out of your accounts: Log out of all your accounts, including email, social media, and any other apps that contain personal information.
Remove SIM and memory cards: Remove any SIM cards and external memory cards from your device.
Perform a factory reset: Go to your device’s settings and perform a factory reset, which will erase all data and restore the device to its original settings. Consult your device’s user manual or the manufacturer’s website for specific instructions on how to perform a factory reset.
For MacBooks:Back up your data: Ensure that you have a backup of all your important files and documents before proceeding.
Sign out of your accounts: Log out of your iCloud, iTunes, iMessage, and other Apple services. Also, sign out of any other accounts, such as email or social media.
Erase and reinstall macOS: Restart your MacBook in macOS Recovery mode and use Disk Utility to erase your startup disk. Then, reinstall macOS to restore the device to its original settings. Detailed instructions on this process can be found on Apple’s support website.
By following these steps, you can ensure that your personal data is securely wiped from your device, protecting your privacy and making it ready for sale.
- Do you provide prepaid shipping labels for sending in my device?
Yes, we provide prepaid shipping labels for sending in your device. After you’ve completed the order process on our website, you’ll receive a confirmation email containing your prepaid shipping label. Simply print the label, attach it to your package, and drop it off at the designated carrier location. Providing prepaid shipping labels ensures a convenient and cost-free shipping experience for our customers. How should I package my device for shipping to ensure it arrives safely?
To ensure your device arrives safely, follow these packaging guidelines:Use a sturdy box that’s appropriately sized for your device. Avoid using envelopes or flimsy containers that can be easily damaged during transit.
Wrap your device in protective materials such as bubble wrap or foam padding to provide cushioning and prevent damage from impacts.
If you’re shipping multiple devices, wrap each device individually and place them in separate compartments or use dividers to prevent them from touching and causing damage to each other.
Fill any empty spaces in the box with packing material to keep the device(s) from shifting during transit.
Seal the box securely with strong packing tape, ensuring all edges and corners are covered.
- Can I track my device during transit?
Yes, you can track your device during transit. Once you’ve shipped your device using the provided prepaid shipping label, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated arrival date. - Do you offer shipping insurance for my device?
We understand the importance of protecting your device during transit, which is why we offer shipping insurance for your peace of mind. Our prepaid shipping labels include insurance coverage for the estimated value of your device. In the rare event that your device is lost or damaged during shipping, the insurance coverage will help ensure that you’re compensated for the value of your device. - How long does it take for my device to be processed after it has been received?
Once your device has been received, it will undergo an evaluation process to verify its condition and ensure it matches the information provided during the quoting process. This evaluation typically takes 24 to 48 business hours to complete. After the evaluation is complete, we will promptly process your payment using your chosen method.
Explore our quotes tailored to your device’s condition. We’re confident our offers will pleasantly surprise you.