Sell Your Gadgets – Privacy Policy

Last Updated: October 25, 2025

Sell Your Gadgets® (“Sell Your Gadgets,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you:

• Visit SellYourGadgets.com
• Use our mail-in program to sell or trade a device
• Visit one of our physical store locations
• Communicate with us by phone, text, chat, email, social media, or web form

By using our website or services, you consent to this Privacy Policy. If you do not agree, you should not use our services.

1. Information We Collect

We collect information in three main ways: (A) you provide it to us, (B) we collect it automatically, and (C) we receive it from third parties.

A. Information You Provide to Us Directly

• Contact Information: Name, email address, phone number.
• Transaction Information: Payment method, payout method (e.g. Zelle, PayPal), shipping address for returns, and records of items sold or traded.
• Device Details: Brand, model, storage size, carrier status, cosmetic condition, IMEI / serial number, activation lock status.
• Account / Quote Info: Quote submissions, customer support messages, and any info you send to request an offer.
• Identification (In-Store Only): We may request to view or record a government-issued photo ID where required by local law to prevent theft/fraud.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, device type, operating system, pages viewed, referring URLs, time spent on pages, click behavior.
• Location Information: Approximate location (city/region) based on IP. We do not collect precise GPS without your permission.
• Cookies & Pixels: Tracking technologies (such as cookies, analytics tags, and advertising pixels) that help us understand performance, prevent fraud, and improve marketing relevance. See Section 5.

C. Information From Third Parties

• Fraud Prevention Databases: We may check IMEI/serial status for lost/stolen reports or activation locks.
• Payment Processors & Shipping Providers: Limited data passed back to us to confirm delivery, chargeback risk, or successful payout.
• Advertising / Analytics Partners: Aggregated performance data about website visits, ad clicks, or conversions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Transaction: Generating quotes, verifying device condition, issuing payments, arranging returns, and providing receipts.
• Customer Support: Responding to questions, resolving issues, updating you on inspections or payments.
• Fraud Prevention & Compliance: Detecting stolen, counterfeit, blacklisted, or activation-locked devices. Complying with local, state, and federal laws related to secondhand electronics.
• Service Improvement: Debugging, analytics, testing new features, and improving pricing accuracy and store operations.
• Marketing & Communication: Sending optional promotional messages, special offers, reminders, or follow-ups — where legally allowed. You can opt out at any time (Section 10).
• Security: Protecting our platform, preventing abuse, and enforcing our User Agreement.

3. How We Share Your Information

We do not sell your personal information for money. We do, however, share certain information with trusted partners so we can run our business. We may share information with:

• Payment Providers: To send payouts and prevent fraud (e.g. chargeback review).
• Shipping & Logistics Partners: To generate labels, confirm delivery, handle returns, and track shipments.
• Service Providers / Vendors: Companies that help us with site hosting, analytics, marketing, customer communications, and IT/security. These vendors are only allowed to use information to perform services for us, not for themselves.
• Law Enforcement / Legal Requests: We may disclose information if required by law, court order, subpoena, or to protect our rights, safety, property, or the safety of others.
• Business Transfers: If we explore or complete a merger, financing, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

“Do Not Sell or Share My Personal Information” (California Residents):
If you are a California resident, you may request that we do not “sell” or “share” (as defined by California law) certain personal information for cross-context behavioral advertising by emailing us at info@sellyourgadgets.com.

4. Data Security

We use commercially reasonable and industry-standard safeguards — including SSL/TLS encryption, access controls, credential restrictions, and monitoring — to protect personal information. That said, no website, network, or transmission can be guaranteed 100% secure. You are responsible for using strong passwords and not sharing account access.

5. Cookies, Pixels, and Tracking Technologies

We and our partners use cookies and similar technologies for:

• Essential Functionality: Remembering preferences, enabling quote flow, keeping forms working.
• Performance & Analytics: Measuring traffic, understanding what pages are used, improving site speed and usability.
• Fraud Prevention: Detecting suspicious activity (e.g. repeated high-risk submissions from the same IP).
• Marketing & Retargeting: Showing you relevant ads or reminding you to finish a quote, where permitted by law.

You can adjust cookie settings in your browser (or via the cookie banner if shown). Disabling some cookies may limit certain features.

6. Data Retention

We keep personal information only as long as reasonably necessary to:

• Complete your transaction / provide requested services
• Comply with legal, tax, and reporting obligations (for example, secondhand dealer recordkeeping laws)
• Resolve disputes, detect fraud, and enforce our agreements

After retention requirements end, we securely delete, anonymize, or de-identify the data.

7. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If we learn that a child has provided us data, we will delete it.

8. International Users

If you access our site from outside the United States, you understand and agree that your information will be transferred to, stored in, and processed in the United States. U.S. data protection laws may differ from those in your country. By using our services, you consent to this transfer.

9. Your Privacy Rights

Depending on where you live (for example, California, certain U.S. states, the EU/EEA, UK, or other regions with privacy regulations), you may have some or all of the rights listed below:

• Right to Know / Access: You can ask us what personal information we collect, use, and share about you.
• Right to Correct: You can request that we update or correct inaccurate personal information.
• Right to Delete: You can request that we delete certain personal information, subject to legal exceptions (for example: fraud prevention, required recordkeeping).
• Right to Restrict / Limit Use: In some regions, you can ask us to limit how we use or disclose certain information.
• Right to Opt Out of Certain Sharing: In states like California, you may opt out of “sharing” personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not deny services, charge different prices, or provide different quality of service if you exercise a privacy right.

To exercise these rights, email us at: info@sellyourgadgets.com
Please include: (1) your name, (2) the best way to contact you, and (3) what you’re requesting (access, correction, etc.). We may need to verify your identity before responding.

10. Marketing Preferences & Opt-Out

• Email / SMS: You can unsubscribe from marketing emails by clicking “unsubscribe” in the message. For SMS, reply STOP.
• Cookies / Ads: You can limit targeted advertising by adjusting cookie settings, browser settings, and mobile ad settings.
• Direct Requests: You may request to be fully removed from marketing lists by emailing info@sellyourgadgets.com.

Important: You may still receive transactional messages (for example: “Your device arrived,” “Your payment was sent”).

11. Third-Party Links

Our website may contain links to websites or services we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of the page. Material changes will apply going forward and will not be retroactive. Your continued use of our services after changes are posted means you accept those changes.

13. Contact Us

If you have any questions, concerns, complaints, or requests about this Privacy Policy or your personal information, you can contact us at:

📧 info@sellyourgadgets.com

Frequently Asked Questions